I’m Tiago – the person who sets up and keeps your cloud based telecoms system running smoothly.
In early 2015 I was in full time higher education but soon realised that I wanted a career and the opportunity to join Bellcom as an Apprentice in IT & Telecoms came along and I’m very pleased it did! One year on, I finished (aced!) my course and here I am with a full time position – responsible for everything that is linked to the cloud telecoms side of the business.
When in the office I’m on 1st line support for the fixed line and broadband side of the business. I deal with issues and queries through emails and phone calls and I won’t give up until they are resolved – which to me means a satisfied customer.
When I’m not in the office during working hours it usually means I’m out on site configuring routers, setting up phones, doing cabling, resolving issues, you name it – never a dull moment!
Out of working hours I live a very sociable life with my family and friends. I’m a very big fan of my music which gives me the excuse to go out partying with friends and attend music festivals in the summer.