Operator announces infrastructure investment and changes in staff job roles in wake of latest network problem.
O2 is removing the Ericsson database that has been hit by two faults causing the outages both last week and in July, at a one-off cost of £10m.
In an attempt to satisfy customers that it is improving reliability it is removing the Central User Database and replacing it with a completely new ‘proven’ system. The operator added that it will also continue to spend £1.5m a day on its network infrastructure, culminating in the launch of its 4G network.
Staff working in the service experience department will have their jobs changed to make them solely dedicated to ensuring customers are experiencing as full network coverage as possible.